We are committed to ensuring that all transactions are processed quickly, accurately, and securely for our customers. However, it's important to understand that refunds are not automatically granted and must meet specific conditions outlined in this policy. Certain products we offer are non-refundable due to their digital nature and instant delivery characteristics. Additionally, all refund requests must be submitted within the specified time frames to be considered eligible for review.

Due to the inherent nature of the digital services we provide, several products are strictly non-refundable once they have been successfully delivered to you. Airtime purchases cannot be reversed or refunded under any circumstance once the airtime has been delivered to the specified phone number. All data bundle purchases are considered final once the network operator confirms successful activation to your number. Electricity tokens that have been generated and delivered to your meter number or sent to your email or SMS are non-reversible and cannot be refunded. Cable TV subscriptions for services such as DSTV, GOTV, StarTimes, and similar platforms cannot be reversed once they have been successfully processed and activated. Furthermore, any other digital value purchases that are instantly consumed or delivered in real-time are also non-refundable.

We understand that technical issues can occasionally occur, and refunds may be considered only when a transaction fails and you do not receive the purchased value. You may be eligible for a refund if your account or bank card is debited but you do not receive the airtime, data, utility tokens, or subscription activation you paid for. In such cases, we will thoroughly verify the transaction with our system and the relevant service provider, and once confirmed as failed, we may provide either a refund to your original payment method or a wallet refund or credit on our platform. If you mistakenly perform the same transaction twice and both payments are processed but only one value is delivered, we will refund the duplicate payment after verification. Additionally, if a failure occurs due to system downtime, network operator issues, or payment gateway failure and the purchased value is not delivered, we will initiate a refund after completing our verification process.

To request a refund, you must contact our support team through the designated channels provided on our website. When submitting your request, you will need to provide several important details including your full name, phone number, transaction ID or reference code, the amount you paid, the date and time of the transaction, a screenshot of your debit alert or receipt, and a clear description of the issue you encountered. Please be aware that the verification process for refund requests may take between 24 to 72 hours, depending on the complexity of the issue and response times from our service providers. Once your refund is approved, processing times vary depending on the refund method. Approved refunds to bank accounts typically take 2 to 7 business days depending on your financial institution, while wallet refunds are usually processed instantly or within 24 hours.

A refund will only be granted under specific circumstances that we carefully review. We will approve your refund if the transaction is confirmed as unsuccessful by our system or the service provider, you provide accurate and complete transaction details, your request falls within the applicable time frame, and no value was delivered whatsoever. However, we reserve the right to decline refunds in several situations. We cannot process refunds where the value has already been delivered to the intended recipient, where you provided incorrect details such as a wrong phone number, meter number, or smartcard number, where fraudulent activity is suspected, or where the request does not meet the criteria established in this policy.

It is crucial to understand that refunds will not be issued if you provide incorrect information during a transaction. This includes entering a wrong phone number for airtime or data purchases, an incorrect IUC or smartcard number for cable TV subscriptions, a wrong meter number for electricity tokens, selecting the wrong service provider, or choosing the wrong subscription package. Since these transactions are processed and delivered instantly to the details you provide, we cannot retrieve or reverse them once they have been completed. We strongly encourage all customers to carefully verify their information before confirming any transaction.

We strongly encourage customers to contact us directly first to resolve any issues or concerns before initiating a chargeback with their bank. However, please be aware that unjustified chargebacks filed with your bank may result in the suspension of your Gloriflow1 account. Fraudulent disputes will be taken seriously and may be reported to the appropriate authorities. In the event of any dispute investigation, we will always provide full transaction logs, timestamps, and delivery reports to financial institutions to demonstrate the legitimacy of our transactions and services.

While our standard refund policy applies to most situations, refunds may be issued as an exception under rare and unusual circumstances. These exceptional situations may include system-wide outages affecting multiple customers, confirmed provider-side errors that are beyond our control, or compliance with regulatory requirements imposed by relevant authorities. In such exceptional cases, the method of refund, whether to your wallet or bank account, will be determined at our discretion based on the specific circumstances.

We reserve the right to modify this Refund Policy at any time to comply with regulatory changes, improve our processes, or reflect new services we may offer. Any changes to this policy will become effective immediately once they are posted on our website. We encourage you to review this Refund Policy periodically to stay informed about our refund practices and any updates that may affect your use of our services.